Case Management Support

Smiling woman with physiotherapist

Expert advice to help your recovery

Onward provides patients with access to free advice from experts with injury-specific experience who can help provide support to move forward with recovery from injury or illness.

We have partnered with Active Care Group, the UK’s leading provider of complex care and case management. Active provides progressive, personalised pathways of care that combine clinical expertise, personal support, and therapeutic and rehabilitation services, enabling people to live the most rewarding lives possible.

Active will provide free practical support and guidance to all patients and can assist with issues such as:

  • Helping you understand your diagnosis and prognosis and the medical terms being used
  • Assistance with navigating the healthcare system – both NHS and private – to ensure you receive the treatment you need as soon as possible.
  • Advising about care after your discharge from hospital
  • Recommending equipment you might need and how to access it
  • Connecting you with medical specialists in your area